Develop and cultivate productive relationships with providers, retail chains, strategic partners and their staff. Elevate providers’ understanding of industry standard credentialing requirements, leveraging team knowledge and resources.

Establish relationships with provider to obtain required regulatory information and manage all aspects of the provider’s initial and ongoing credentialing requirements. Use independent judgement to ensure that documentation complies with appropriate state regulations

Oversee and manage assigned files in CVO partner’s system. Track in-progress credentialing files, identify and collect missing documents to ensure timely completion of the credentialing process for new and existing providers, and that state regulatory standards are met

Research, analyze, and resolve complex credentialing issues and esclations, coordinating with internal and external business partners when needed in order to meet regulatorily compliance requirements

Use analytical and investigative skills to collect, evaluate, and compile information from regulatory reporting agencies, legal documents, and the provider to support explanation of provider sanctions and/or malpractice claims. Compile required information for the Credentialing Committee in a clear and complete format that allows the Committee to render their decision on the provider’s application

Exercise critical thinking and analytical skills in the initial entry and maintenance of provider data ensuring the integrity of all shared provider information

Escalate issues to the appropriate business areas and drive solutions when applicable

Gather and assess necessary provider information for the legal department to support the Dispute Resolution Process for providers denied at Committee or termed from the network. Compose professional and concise correspondence to providers, retail chains, and office staff

Demonstrate a broad knowledge of the organization's strategic direction to achieve growth objectives and operational goals. Act as an internal resource for business partners

Job Specifications

Typically has the following skills or abilities:

Bachelors Degree in a related field; in lieu of degree 4 years functional experience

Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, experience handling and resolving escalated issues

Demonstrated advanced communication, influencing, and problem-solving skills

Experience working directly with providers and staff on credentialing policies and procedures

Regularly exercise discretion and independent judgment in the performance of job duties

Demonstrated ability to identify problems and provide creative solutions

Strong attention to detail, multi-tasking, organizational skills, and customer service skills

Proven ability to balance provider needs with corporate objectives

Ability to work independently and in a team environment

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $58,656.00 - $80,253.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.