About Total Care Therapy (TCT):

Total Care Therapy (TCT) is a therapist-owned and operated company specializing in Physical, Occupational, and Speech Therapy services in assisted and independent living settings. Our mission is to empower individuals to regain their independence through compassionate and high-quality care. At TCT, we cultivate a culture that prioritizes flexibility, personal and professional growth, and a collaborative team spirit. Our commitment to fostering a positive and inclusive culture ensures that every member of our team feels valued and motivated to make a meaningful impact on the lives of those we serve.

Position Summary

The Insurance Credentialing Specialist is responsible for managing and maintaining the credentialing and re-credentialing process for healthcare providers with insurance payers, government programs, and regulatory bodies. This role ensures that all providers meet compliance requirements and are enrolled accurately and efficiently to support timely reimbursement and uninterrupted patient care.

Key Responsibilities

Complete and submit initial credentialing, re-credentialing, and enrollment applications to insurance companies, Medicare/Medicaid, and other payer systems.
Maintain up-to-date provider files, including licenses, certifications, malpractice insurance, CAQH profiles, and other required documentation.
Monitor expirables and ensure timely updates to prevent lapses in participation or reimbursement.
Track application status, follow up with payers, and resolve delays or discrepancies.
Serve as a liaison between providers, practice administrators, billing staff, and insurance representatives.
Verify provider credentials and ensure compliance with payer and regulatory requirements.
Manage database entries and maintain accurate electronic records.
Assist with audits, compliance reviews, and reporting as needed.
Communicate changes in payer policies or credentialing requirements to leadership and staff.
Support the onboarding process by ensuring new providers are enrolled with all necessary payers in alignment with start dates.

Qualifications

High school diploma required; associate or bachelor’s degree preferred.
Prior experience in credentialing, medical billing, or healthcare administration required.
Knowledge of CAQH, NPPES, PECOS, and provider enrollment processes.
Strong attention to detail and organizational skills.
Excellent communication and problem-solving abilities.
Proficient in credentialing software, practice management systems, and Microsoft Office.

Key Competencies

Accuracy and compliance focus
Ability to manage multiple deadlines
Professional and proactive communication
Strong analytical and documentation skills
Confidentiality and data integrity

Why Choose Total Care Therapy?

At Total Care Therapy, we offer a rewarding and supportive environment to help you grow both personally and professionally. Here’s what you can expect:

Competitive Compensation & Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) retirement plan with company matching.
Work-Life Balance & Employee Perks:
- Paid time off to help you recharge and maintain balance.
Supportive, Growth-Focused Culture:
- Join a therapist-owned company with a close-knit, collaborative team.
- Opportunities for training, mentorship, and career advancement.

Ready to Join Us?
If you're passionate about making a difference in healthcare and have the skills we’re looking for, we’d love to hear from you! Apply now, and one of our recruiters will reach out to discuss the next steps in your journey with Total Care Therapy.