Application deadline: Aug 25, 2026

Ever wonder who makes it possible for One Medical clinicians to deliver exceptional care across state lines without drowning in paperwork? That's you. As a Licensing Specialist at One Medical, you'll run the white-glove program that gets practitioners licensed and delivering care in new states, faster.
Think of this role as part navigator, part builder, part advocate. You'll sit at the intersection of meticulous execution and genuine human connection every day; partnering directly with clinicians to turn a convoluted application process into a clear, actionable path forward. You'll also be building the systems, workflows, and automations that make the next person's experience smoother than the last.
You'll collaborate closely with the broader credentialing team and leaders to develop scalable ways to keep all providers current with evolving state regulations for their degree type. You bring personal resilience to a role where roadblocks are the norm, not the exception, and your ability to build trust-based relationships with internal and external partners will be critical to your success.

Key job responsibilities
- Own and manage a licensing program for physicians, nurse practitioners, and physician assistants, overseeing the full lifecycle of state license applications from preparation through issuance, across all U.S. states and jurisdictions.
- Effectively manage dependencies, timelines, and stakeholder communication to deliver results at scale.
- Work hand-in-hand with practitioners to prepare and submit new state license applications with meticulous attention to detail
- Serve as One Medical's go-to resource for licensing questions
- Drive program management across multiple concurrent licensing initiatives, managing dependencies, timelines, and stakeholder communication to deliver results at scale
- Build and leverage strong, trusted relationships with state board analysts to act as a liaison and advocate for One Medical practitioners
- Research state licensure requirements across all 50 states and territories, quickly adapting our internal resources to reflect the board regulations as they change
- Maintain the licensing trackers and data sources to accurately track and report data that demonstrates licensing trends and your progress toward business goals
- Collaborate with the broader team to design, build, and implement workflows to support a rapidly scaling licensing program, identifying gaps and building solutions where no playbook exists.
Basic Qualifications: - Experience building processes, project management, and schedules
- Experience using strong customer service, communication, and interpersonal skills, or experience working with customers with a passion for delivering exceptional service
- Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Experience with program management spanning planning, execution and project delivery
- 5+ years of healthcare specific licensing experience with Physician and Nursing boards, with in-depth knowledge of state-specific processes for acquiring clinical licenses across all 50 states Preferred Qualifications: - Experience leading and managing a team
- Experience scaling an organization through rapid growth or expansion
- Experience with NP/PA collaborative practice agreements and supervision requirements across multiple jurisdictions
- Experience with practitioner data management systems (e.g., Modio, CredentialStream, or similar platforms)
- Experience supporting telehealth or virtual care provider licensing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, , - 55,600.00 - 97,400.00 USD annually
USA, NY, Virtual Location - New York - 62,400.00 - 97,400.00 USD annually